Terms and Conditions
These Terms and Conditions apply to the use of this website and to any orders placed through it.
By using this website or placing an order, you agree to these terms.
About us
This website is operated by:
Kids Kandy Company Ltd
Unit 7, Avery Dell Industrial Estate
Lifford Lane
Birmingham
B30 3DZ
Website use
You may use this website for lawful personal or business purposes only.
You must not misuse this website, attempt to interfere with its operation, or copy, reproduce or use any website content without permission.
Product information
We aim to ensure that all product information, descriptions, prices and images are accurate and up to date.
However, product packaging, ingredients, availability and appearance may occasionally vary. Customers should always check product packaging, labels, ingredients and allergen information before consuming any product.
If you have any specific dietary, allergy or product questions, please contact us before ordering.
Orders
When you place an order through this website, you will receive an order confirmation by email.
Acceptance of your order takes place when we confirm and process the order. We reserve the right to refuse or cancel an order if there is an error, stock issue, payment problem, suspected fraud, or another valid reason.
Prices and payment
All prices are shown in pounds sterling.
Prices may change from time to time, but this will not affect orders already accepted.
Payment must be made at the time of ordering using the payment methods available at checkout.
Delivery
Delivery options and charges will be shown at checkout.
We aim to dispatch orders as quickly as possible, but delivery times are estimates and cannot be guaranteed.
Customers are responsible for providing accurate delivery details. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information.
Stock availability
All products are subject to availability.
If a product is unavailable after you place an order, we will contact you to discuss a replacement, delay or refund.
Returns, refunds and cancellations
Please refer to our separate Returns Policy for information about returns, refunds, cancellations, faulty items, damaged items and incorrect orders.
Nothing in our Returns Policy or these Terms and Conditions affects your statutory rights.
Customer accounts
If you create an account, you are responsible for keeping your login details secure.
Please contact us if you believe your account has been accessed without permission.
Intellectual property
All content on this website, including text, images, graphics, logos, design and layout, belongs to Kids Kandy Company Ltd or its licensors.
You may not copy, reproduce or use website content without permission.
Liability
We do not exclude or limit liability where it would be unlawful to do so.
We are not responsible for losses caused by events outside our reasonable control, website downtime, third-party services, or misuse of products.
Privacy
Your personal information will be handled in accordance with our Privacy Policy.
Changes to these terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page.
Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Contact
For questions about these Terms & Conditions, please contact: websales@kidskandy.co.uk
