Privacy Policy

Kids Kandy Company Ltd respects your privacy and is committed to protecting your personal information.

About us

This website is operated by:

Kids Kandy Company Ltd
Unit 7, Avery Dell Industrial Estate
Lifford Lane
Birmingham
B30 3DZ

Information we collect

When you use our website, place an order, create an account or contact us, we may collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details
  • Payment and transaction information
  • Account details, if you create an account
  • Information you send to us
  • Basic website usage information, such as IP address, browser and device details

How we use your information

We use your information to:

  • Process and deliver orders
  • Take payments
  • Contact you about your order
  • Respond to enquiries
  • Manage customer accounts
  • Improve our website and services
  • Keep business, tax and accounting records
  • Send marketing emails, where you have agreed to receive them

Sharing your information

We do not sell your personal information.

We may share information where needed with trusted service providers, including payment providers, delivery companies, website hosting providers, IT/email providers, analytics services, professional advisers, or legal/regulatory authorities where required.

Payments

Payments are processed securely by our payment provider. We do not store full card details on this website.

Cookies

Our website uses cookies to help it work properly, including basket, checkout and account functions.

We may also use cookies for analytics or marketing purposes. 

You can control cookies through your browser settings.

How long we keep information

We only keep personal information for as long as needed. Order and transaction records may be kept for tax, accounting and legal purposes.

Your rights

You have rights over your personal information, including the right to ask for a copy of it, correct it, delete it, restrict how it is used, object to its use, or withdraw consent where consent is relied on.

To make a request, email: websales@kidskandy.co.uk

Security

We take reasonable steps to protect your personal information, but no website or online service can be guaranteed to be completely secure.

Third party links

Our website may link to third-party websites, including social media platforms. We are not responsible for their privacy practices.

Complaints

If you have concerns about how we use your personal information, please contact us first.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.