Returns Policy
We want you to be happy with your order from Kids Kandy Company Ltd. If there is a problem with your order, please contact us as soon as possible.
Cancelling an order before dispatch
If you wish to cancel an order before it has been dispatched, please contact us immediately at: websales@kidskandy.co.uk
If the order has not yet been dispatched, we will cancel it and arrange a refund.
If the order has already been dispatched, you may need to return the goods to us in line with this Returns Policy.
Change of mind returns
If you are a consumer buying online, you may have the right to cancel your order within 14 days of receiving your goods.
Returned items must be unused, unopened, in their original packaging and in a resaleable condition.
For food safety and hygiene reasons, we cannot accept returns of opened, unsealed or tampered-with confectionery or food products unless they are faulty, damaged or incorrect.
Items that have been specially requested, personalised or made to order cannot be returned unless they are faulty.
Customers are responsible for the cost of returning items when they are returned due to a change of mind. We recommend using a tracked delivery service, as we cannot be responsible for returned goods lost in transit.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, please contact us within 24 hours of receiving your delivery where possible.
Please include your order number, details of the issue and, where possible, photographs of the damaged or incorrect items.
If we have made an error, or the goods are faulty or damaged, we will arrange a suitable replacement, refund or other resolution.
Refunds
Approved refunds will be made back to the original payment method used for the order.
Refunds may take several working days to appear, depending on your payment provider.
Important note
Nothing in this Returns Policy affects your statutory rights.
